Shopping Online
> Hi guys, I wish to buy some items that are out of stock. is there a way to pay for the items and have them shipped when they arrive?
Posted: Feb 20, 2020
in
Shipping, Shopping Online
We make it a policy not to accept payment for any goods we do not currently have in stock. All our products are imported and we deal with dozens of suppliers. What this means is that product prices can vary depending on availability, currency fluctuations and/or transportation issues. Availability is also an issue since we rely on export wholesalers. A product could be unavailable for a period of time or it can be supplied in a different size, which would affect the price. We hope you understand why we do not take payment in advance. We encourage you to use our Waitlist function for the product(s) you are interested in so that you receive an email update as soon as they do come back in stock.
> How does a relative in the UK use the website to place an order to send to me in Toronto?
Posted: Oct 6, 2019
by Sandra King
in
Shopping Online
This is quite simple and is what we would normally call a gift order. All the sender has to do is to add your address as an additional shipping point and then select it when going through the checkout.
> Can I save my cart until some items come back into stock?
Posted: Jul 13, 2019
by Roisin O'Connor
in
Shopping Online
Contents of your shopping cart will be automatically retained for at least 48 hours as a feature of our website however, there is no function that allows you to save the contents of a cart beyond that time. If you want to maintain a list of items to purchase at any give time, you might want to try adding those items to a Wishlist.
> Do you except e-transfers?
Posted: Feb 25, 2019
by heidi kimber
in
Shopping Online
Sorry but we are unable to accept Interac E-Transfers as a form of payment for online orders at this time. We are hoping to add this as a payment option in the near future.
> Is there a minimum order amount?
Posted: Jul 27, 2016
by Henry
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Shopping Online
We require a minimum order amount of $29.97 (before shipping & taxes) for all orders placed using our online store.
> Do you have a 'real' store that I can shop in?
Posted: Jul 1, 2016
in
Shopping Online
Yes, we have a traditional 'bricks & mortar' retail store in Mississauga, Ontario. Anything that can be purchased online can also be bought in the store. Click here for details on how to get to our retail store and, for our hours of operation.
> Are all the products you sell shown on the website?
Posted: Jul 1, 2016
in
Shopping Online
Yes, all of the products we offer are shown on the webstore.
Shipping
> There is no option for shipping when I go to buy online. Are you still shipping Items?
Posted: Mar 25, 2020
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Shipping
There are 4 possible reasons why you do not see a shipping option during checkout. In order of likelihood, they are:
1) There is an item in your cart that is Pickup Only. These are usually refrigerated or frozen items which cannot be shipped. You need to remove items with Pickup Only in the product name before you can have your order shipped.2) Your shipping address is not in Canada or the USA.3) Your order is too heavy. For example, you have a large quantity of cans, bottles or bags of flour. Try reducing the quantity of those items and go through the checkout again.4) The Canada Post server is experiencing problems. Please wait an hour and try again.
> Hi guys, I wish to buy some items that are out of stock. is there a way to pay for the items and have them shipped when they arrive?
Posted: Feb 20, 2020
in
Shipping, Shopping Online
We make it a policy not to accept payment for any goods we do not currently have in stock. All our products are imported and we deal with dozens of suppliers. What this means is that product prices can vary depending on availability, currency fluctuations and/or transportation issues. Availability is also an issue since we rely on export wholesalers. A product could be unavailable for a period of time or it can be supplied in a different size, which would affect the price. We hope you understand why we do not take payment in advance. We encourage you to use our Waitlist function for the product(s) you are interested in so that you receive an email update as soon as they do come back in stock.
> Do you ship to Australia if so how do go about putting my Australian home address in? Thanks
Posted: Oct 20, 2019
by Carrie
in
Shipping
Sorry but we only ship to addresses in Canada and the USA.
> Are you still shipping out frozen bread products like you did before? I only see it in store now,
Posted: Jan 16, 2019
by Donna McNeil
in
Shipping
There were complications with shipping the bread products that we stock frozen.
We had a few reports that said the bread had gone mouldy by the time it was received. It seems if the bread gets too warm (which can happen in transit), it will speed the growth of mould once the bread has thawed and there is a lot of moisture in the package.
Until we come up with some sort of solution, I am afraid the frozen or refrigerated products will only be available in our retail store. Some of the products can be ordered through our online store but only for pickup.
> Do you ship to U.S.A.?
Posted: Mar 5, 2018
by Bill
in
Shipping
Yes, we ship to the USA. We use Canada Post who will hand over the package to the US Postal Service for final delivery.
> I picked the option to pick up at the Mississauga store and I was wondering how the long the order is valid. How long is kept at the store? How soon do I need to pick it up?
Posted: Sep 13, 2017
by Rebekah Mitchell
in
Shipping
Once you receive an email from us that your Pickup Order is ready, you can come any time during store hours to get your order. There is no time limit on how long we will hold an order for pickup however, keep in mind that we put food items aside the date the order is prepared and the best before dates on any products will be in effect. We will not replace expired or nearly expired products with fresher dates if the order has not been picked up for a long period of time.
> I have a fairly large order that I would like to have shipped but I am only seeing the Click & Collect Pickup option. Why do I not see an option for shipping?
Posted: Jun 12, 2017
in
Shipping
In most cases, the issue probably has to do with the overall weight of your order. Food items in particular can be quite heavy, especially tins and glass jars.
We use Canada Post to ship all orders and there is a maximum weight & size that we can ship in a single box. If you exceed that limit, you will only see the store pickup option. To get your order shipped, reduce the number of items in your order until a shipping cost appears.
You can place a second order for any items that had to be removed from the first order
> Do you ship every day of the week?
Posted: Jan 10, 2017
in
Shipping
Normally we ship out Tuesday through Friday every week. During the Christmas period, we will also make arrangements to ship out on some Mondays.
> Can I pick up my order at the shop?
Posted: Aug 12, 2016
in
Shipping
Yes. Just place your order online and proceed through the checkout as normal. You can select our free Click & Collect Pickup as a shipping option. You will receive an email when your order is ready for pickup
> Is there a way for me to see my shipping costs without going through the checkout process?
Posted: Jul 1, 2016
in
Shipping
Yes, just hover over the Shopping Cart box and your cart contents will appear. Just above the cart contents you will find a button labelled 'Shipping Rates'. Click on this button and put in your basic address information to get accurate costs to ship the contents of your cart.
> Can I send an order to someone as a gift?
Posted: Jul 1, 2016
in
Shipping
Yes, we can accept orders from one person for shipment to another as a gift. This service is also available to persons in Ireland and the UK who want to send a gift to someone in Canada or the USA.
Pricing & Taxes
> Hello, I was wondering if you wholesale? Cheers, Ryan
Posted: Jan 6, 2019
by Ryan
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Pricing & Taxes
Sorry, but we do not wholesale any of our products.
> What taxes are applicable to my order?
Posted: Dec 30, 2016
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Pricing & Taxes
With the exception of some food items, most of the products we sell are considered taxable in Canada. Shipping charges are also considered as a taxable service.
Taxes are charged based on the shipping destination of the order, regardless of the geographic origin of the order. For example, an order with a billing address in Ireland and shipping to an address in Ontario, Canada will be taxed at the Ontario rates for applicable items. Similarly, an order with a billing address in Ontario and shipping to an address in the USA will not be taxed as we do not collect taxes for destinations outside of Canada.
Orders for pickup at our retail location are taxed at the Ontario, Canada rates regardless of their origin.
> Do you offer trade or wholesale pricing?
Posted: Jul 1, 2016
in
Pricing & Taxes
Sorry, we do not offer trade or wholesale pricing on any products.
Website Operation
> I’m trying to create a new account and it keeps saying a phone number is required and when I put it in it says it’s invalid, not sure what to do?
Posted: Apr 23, 2020
by Holly Gloger
in
Website Operation
This problem occurs on rare occasions and seems to happen because the browser you are using is inserting some leftover data into one of the telephone fields on our form. The data is not visible but is generating the error message you are seeing. You can try clearing the cache in your browser to get rid of the data causing the problem. One sure fire way to get past this problem is to enter your telephone number in both fields. This will make the the mystery data causing the problem is overridden.
> How do I change my password?
Posted: Jun 5, 2017
by Tess Shaw
in
Website Operation
To change your password you need to first sign in to your account. Once you have done that, you can select the My Personal Information section in My Account. Here you can change personal information, including your password.
Import Restrictions
> I see you carry imported cheeses and creams. Why do you not stock imported butter?
Posted: Jan 25, 2017
in
Import Restrictions
Many imported food products are governed by quotas set by the Government of Canada. Quotas allow a set amount of product to be imported at a favourable tariff. Once the quota has been exceeded, the imports must either cease or, a much higher tariff will be applied.
There is a sizable annual quota for cheeses imported from the EU and that quota has actually been increased under the 2016 CETA Agreement. There is, however, no quota for imported butter. This means that tariffs of 300% or more are levied on every ounce of butter imported into Canada.
We tested this ourselves when we imported a very small quantity of Kerrygold Butter in late 2016. We were assessed enough duties to place a half-pound tub at a cost close to $20. Obviously the decision was that we would not import butter again unless the rules change.
