Shipping & Returns

Countries We Ship To

We ship to addresses in Canada and the USA only. Customers living in Ireland or Britain who wish to order products as gifts for friends or family living in either Canada or the USA are welcome to do so . Just supply the complete shipping destination address, including contact name and telephone number, at the time of check-out.

Christmas 2022 Order Deadlines

Make sure your order arrives in time for Christmas by getting it to us no later than the dates specified for your delivery region. Due to the high volume of online orders we receive this time of year, our usual time to prepare an order for shipping can be a couple of days longer than our usual 24 hours. The dates in the table below will provide ample time for us to prepare your order for shipping and for delivery using Canada Post's Standard and Express parcel services.


Destinaton Standard Express
Atlantic Canada (New Brunswick, Nova Scotia, PEI, Newfoundland) Wednesday, Dec 14 Friday, Dec 16
Central Canada (Quebec, Ontario, Manitoba) Friday, Dec 16 Sunday, Dec 18
Western Canada (Saskatchewan, Alberta, British Columbia) Tuesday, Dec 13 Friday, Dec  16
Territories & Nunavut Wednesday, Dec 7 Friday, Dec 9
Eastern USA Tuesday, Dec 13 n/a
Mid-West & Western USA Monday, Dec 12 n/a


Shipping Charges

Shipping charges are based on the actual weight and dimensions of your total order as well as the shipping destination and method of shipping.  A base charge applies to all parcel shipments. Your actual total shipping charge will be shown during checkout and before we take your payment information so, there will be no unpleasant surprises after you have placed your order.

Free Click & Collect Order Pickup

If you live or will be visiting our area, you can select our free Click & Collect Order Pickup. Save money and get your items when you want with Click & Collect.

Gift and Third-Party Orders

We accept orders that can be shipped as gift orders or ordered by someone on behalf of a friend or family member. Click here to get more details from our Gift Orders page.

Shipping Methods & Delivery Standards

Delivery of packages is facilitated through Canada Post and the US Postal Service. We chose Canada Post and the US Postal Service because of their ability to deliver packages to virtually any address in North America and to do so cost-effectively with fast delivery. Following are expected delivery standards by region based on information provided by Canada Post.

 Canada Post Delivery Times

  • Delivery times are estimates only as provided by the carriers and days are based on business days (Monday through Friday excluding statutory holidays).

  • We make every effort to ship all orders within 24 hours when received by 1:00pm EST (Tuesday through Friday, excluding statutory holidays).

  • The estimated number of days for shipping does not include the day your package is shipped.

  • For USA shipments there may be an additional delay due to processing by U.S. Customs and by the U.S. Food & Drug Administration (orders containing food).

  • We ship to US Armed Forces Post Offices. Delivery times to final destinations through APOs can be longer than the above estimates.

  • We provide delivery confirmation tracking for all shipments and you will receive an e-mail with a tracking number once your package is shipped.

For your convenience, Canada Post Online Tools are available for shipping and delivery information for your package(s). Be sure to have the tracking number that you received via email when your package left our office.


Weight Limitations

Canada Post has weight and size limitations just like any other parcel delivery service. If you are unable to obtain a shipping quotation for your order and, the address you provided is valid for Canada or the USA, the likely cause is that the total weight of the order has exceeded the maximum allowable. Try removing a few items, particularly heavy products like jarred or tinned food products and resubmit your order for a shipping quote.

Orders to the USA

On all shipments to the USA, we will prepare the appropriate U.S. Customs import documentation to accompany the shipment. Any import duties and processing fees levied by the U.S. Customs Service is the sole liability of the purchaser.

For orders that contain food products, we are required to submit a Prior Notice of Shipment to the U.S. Food & Drug Administration (FDA). The FDA approval number for a shipment containing food will be shown on the shipping label along with product information for U.S. Customs.

Product Return Policies & Procedures

We will  replace defective merchandise for a period of 10 days from receipt. Prior to returning any defective product please contact us by calling 905-804-1731.

Non-defective products returns for refund are available for 30 day from receipt based on the following terms and conditions:

  1. All returns must receive prior approval. Please call 905-804-1731 in order to request a return authorization.

  2. A 20% restocking fee will be applied against the original purchase price of the item(s).

  3. No refund will be issued for any shipping or import charges.

  4. Items must be returned in new condition. No refund will be issued for items which have shown obvious signs of use.

  5. For copyright reasons, no refunds can be issued for video discs, music CDs and books.

  6. For health and safety reasons, we do not accept returns for any edible products.

  7. A copy of the original sales receipt must accompany the product return.

  8. Returns must be shipped, prepaid, to the address below. Once the product has been inspected, the applicable credit will be issued.

When shipping defective merchandise back to us, please send (postage paid) to:

Returns Department
1248 Dundas Street East, Unit 2
Mississauga, Ontario, L4Y 2C1