FREQUENTLY ASKED QUESTIONS
Sorry but we only ship to addresses in Canada and the USA.
We make it a policy not to accept payment for any goods we do not currently have in stock. All our products are imported and we deal with dozens of suppliers. What this means is that product prices can vary depending on availability, currency fluctuations and/or transportation issues.
Availability is also an issue since we rely on export wholesalers. A product could be unavailable for a period of time or it can be supplied in a different size, which would affect the price. We hope you understand why we do not take payment in advance. We encourage you to use our Waitlist function for the product(s) you are interested in so that you receive an email update as soon as they do come back in stock.
There are a few reasons why you do not see a shipping option during checkout. In order of likelihood, they are:
1) There is an item in your cart that is Pickup Only. These are usually refrigerated or frozen items which cannot be shipped. You need to remove items with Pickup Only in the product name before you can have your order shipped.
2) Your shipping address is not in Canada or the USA.
3) Your order is too heavy. For example, you have a large quantity of cans, bottles or bags of flour. Try reducing the quantity of those items and go through the checkout again.
4) The Canada Post server is experiencing problems. Please wait an hour and try again.
Yes, all of the products we offer are shown on the webstore. And, the prices shown online are the same as what you will find in the store.
Yes, we have a traditional 'bricks & mortar' retail store in Mississauga, Ontario. Anything that can be purchased online can also be bought in the store.
We require a minimum order amount of $25.00 (before shipping & taxes) for all orders placed using our online store.
Contents of your shopping cart will be automatically retained for at least 48 hours as a feature of our website however, there is no function that allows you to save the contents of a cart beyond that time. If you want to maintain a list of items to purchase at any give time, you might want to try adding those items to a Wishlist.
This is quite simple and is what we would normally call a gift order. All the sender has to do is to add your address as an additional shipping point and then select it when going through the checkout.
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