FREQUENTLY ASKED QUESTIONS
Yes, we can accept orders from one person for shipment to another as a gift. This service is also available to persons in Ireland and the UK who want to send a gift to someone in Canada or the USA.
Normally we ship out Tuesday through Friday every week. During the Christmas period, we will also make arrangements to ship out on some Mondays.
In most cases, the issue probably has to do with the overall weight of your order. Food items in particular can be quite heavy, especially tins and glass jars.
We use Canada Post to ship all orders and there is a maximum weight and size that we can ship in a single box. If you exceed that limit, you will only see the store pickup option. To get your order shipped, reduce the number of items in your order until a shipping cost appears.
You can place a second order for any items that had to be removed from the first order
Once you receive an email from us that your Pickup Order is ready, you can come any time during store hours to get your order. We request that pickup orders be collected within 5 business days or be subject to a 20% restocking charge. If more time is required, please contact us to arrange an extension.
Currently we have stopped shipping to the USA due to the Trump Administration requirements for pre-payment of duties prior to shipping. That is a complication and expense we are not willing to absorb. We will revisit this issue if/when the USA requirements change.
There were complications with shipping the bread products that we stock frozen.
We had a few reports that said the bread had gone mouldy by the time it was received. It seems if the bread gets too warm (which can happen in transit), it will speed the growth of mould once the bread has thawed and there is a lot of moisture in the package.
Until we come up with some sort of solution, I am afraid the frozen or refrigerated products will only be available in our retail store. Some of the products can be ordered through our online store but only for pickup.
Related product
Sorry but we only ship to addresses in Canada and the USA.
We make it a policy not to accept payment for any goods we do not currently have in stock. All our products are imported and we deal with dozens of suppliers. What this means is that product prices can vary depending on availability, currency fluctuations and/or transportation issues.
Availability is also an issue since we rely on export wholesalers. A product could be unavailable for a period of time or it can be supplied in a different size, which would affect the price. We hope you understand why we do not take payment in advance. We encourage you to use our Waitlist function for the product(s) you are interested in so that you receive an email update as soon as they do come back in stock.
There are a few reasons why you do not see a shipping option during checkout. In order of likelihood, they are:
1) There is an item in your cart that is Pickup Only. These are usually refrigerated or frozen items which cannot be shipped. You need to remove items with Pickup Only in the product name before you can have your order shipped.
2) Your shipping address is not in Canada or the USA.
3) Your order is too heavy. For example, you have a large quantity of cans, bottles or bags of flour. Try reducing the quantity of those items and go through the checkout again.
4) The Canada Post server is experiencing problems. Please wait an hour and try again.