FREQUENTLY ASKED QUESTIONS
With the launch of our renovated site in September 2024 we increased the level of security to protect our customers and ourselves.
Customer passwords must now be a minimum of 8 characters in length and should contain a mixture of letters, numbers, capitalized letters and special characters.
If you are having trouble logging in with an old password and/or having trouble resetting your password, check that it is secure enough for our new site.
With the exception of some food items, most of the products we sell are considered taxable in Canada. Shipping charges are also considered as a taxable service.
Taxes are charged based on the shipping destination of the order, regardless of the geographic origin of the order. For example, an order with a billing address in Ireland and shipping to an address in Ontario, Canada will be taxed at the Ontario rates for applicable items. Similarly, an order with a billing address in Ontario and shipping to an address in the USA will not be taxed as we do not collect taxes for destinations outside of Canada.
Orders for pickup at our retail location are taxed at the Ontario, Canada rates regardless of their origin.
Sorry, we do not offer trade or wholesale pricing on any products.
Yes, we can accept orders from one person for shipment to another as a gift. This service is also available to persons in Ireland and the UK who want to send a gift to someone in Canada or the USA.
Normally we ship out Tuesday through Friday every week. During the Christmas period, we will also make arrangements to ship out on some Mondays.
In most cases, the issue probably has to do with the overall weight of your order. Food items in particular can be quite heavy, especially tins and glass jars.
We use Canada Post to ship all orders and there is a maximum weight and size that we can ship in a single box. If you exceed that limit, you will only see the store pickup option. To get your order shipped, reduce the number of items in your order until a shipping cost appears.
You can place a second order for any items that had to be removed from the first order
Once you receive an email from us that your Pickup Order is ready, you can come any time during store hours to get your order. We request that pickup orders be collected within 5 business days or be subject to a 20% restocking charge. If more time is required, please contact us to arrange an extension.
Yes, we ship to the USA. We use Canada Post who will hand over the package to the US Postal Service for final delivery.
There were complications with shipping the bread products that we stock frozen.
We had a few reports that said the bread had gone mouldy by the time it was received. It seems if the bread gets too warm (which can happen in transit), it will speed the growth of mould once the bread has thawed and there is a lot of moisture in the package.
Until we come up with some sort of solution, I am afraid the frozen or refrigerated products will only be available in our retail store. Some of the products can be ordered through our online store but only for pickup.
Related product
Sorry but we only ship to addresses in Canada and the USA.